This section looks at how mobile devices and technologies can be used within, outside, and between organizations.
Wireless Applications fall into the following categories:
-Supporting Salespeople while they are visiting customers
-Supporting field employees doing repairs or maintenance on corporate premises or for clients
-Supporting traveling executives, managers, or other employees
-Supporting employees while they do work inside the enterprise, but where there is no access to desktop computers
-Employees driving trucks, while they are on the road
The basic objective is to provide employees with communication and collaboration tools, and access to data, information, and people inside the organization.
Mobile Enterprise Applications:
-Retailing
-Sales Force Automation (SFA) - Sales representatives need to check inventory availability, special pricing, order status, and so on, during their visits with customers. -Hospitals -In Operations
-Tracking Employees
-Wearable Devices - Screen, Camera, Touch-panel display, Keyboard, Speech Translator, Watch-like device
-Job Dispatch - A dispatch application for wireless devices allows improved response with reduced resources, real-time tracking of work orders, increased dispatcher efficiency, and a reduction in administration work.
Mobile access extends the reach of CRM-both inside and outside the company-to both employees and business partners on a 24/7 basis, to any place where recipients are located.
Mobile computing solutions are also being applied to B2B and supply chain relationships. Such solutions enable organizations to respond faster to supply chain disruptions by proactively adjusting plans or shifting resources related to critical supply chain events as they occur.
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